At Alert Ambulance, we understand that receiving a bill for ambulance services can raise questions. Our goal is to make the billing process as transparent and straightforward as possible. Below, we’ve compiled answers to some of the most frequently asked questions about ambulance billing, insurance coverage, and why you may receive a bill.
Coverage for ambulance services depends on your insurance plan. Most insurance providers, including Medicare and Medicaid, cover ambulance services that are deemed medically necessary. This means the service must be:
To verify your coverage, we recommend contacting your insurance provider. If you need assistance, our team is happy to help guide you through the process.
Ambulance services are a form of medical care, and like other healthcare services, they come with associated costs. You may receive a bill if:
If you have questions about a specific bill, please contact our billing department directly.
Medical necessity refers to services that are essential for diagnosing, treating, or managing a medical condition. Ambulance transport is considered medically necessary when it is unsafe for the patient to travel by any other means due to their medical condition.
Alert Ambulance submits claims directly to your insurance provider. You should receive an Explanation of Benefits (EOB) from your insurer, detailing what was covered and any amount you may be responsible for. If you did not receive an EOB or have concerns, contact us to confirm your claim was processed.
If your insurance only covers part of the cost, you may be responsible for paying the remaining balance. This could include:
We offer flexible payment options to help manage your bill.
If you have questions or need help understanding your bill, our dedicated billing specialists are here to assist you. Contact us at 1 (888) 665-2475 x2 or email us at billing@alertems.com for personalized support.
At Alert Ambulance, we value your trust and aim to make the billing process as easy as possible. If you have additional questions, please don’t hesitate to reach out.
Alert Billing Department
Cathy Carvalho, Manager
1290 Wilson Rd., Fall River, MA
Phone: 888-665-2475 x2
Email: billing@alertems.com
Hours: M-F 9am-5pm
1 (800) 950-6299
1 (888) 665-2475
P.O. Box 9395 Fall River, MA 02720
Alert Ambulance Service, Inc. is a forward-thinking transportation company providing both emergency and non-emergency medical transportation services throughout Massachusetts and Rhode Island. With a dedicated team of highly trained paramedics and EMTs, they prioritize patient safety and well-being on every journey, delivering exceptional care with professionalism and empathy. Renowned for their innovative solutions, Alert Ambulance Service, Inc. guarantees a seamless and comfortable journey to the appropriate medical facility for each patient.
